FPX Gateway Sdn Bhd is dedicated to ensure that our FPX Online Payment Services are private and secure. This Privacy Policy explains the privacy principles that we adopt and abide by in providing reliable FPX Online Payment service.
When you access to the FPX Online Payment Services and perform any online payment services, you are required to provide information such as savings or current account number, your banker, payment amount and details of payment. All information provided by you is stored for your own benefit.
This information is used primarily to direct your request to debit your account and make payment to your seller/merchant only.


Security Measures Adopted to Protect User Information

We protect your information in a highly secured Data Center by adhering to strict computer security standards. We have put in place, privacy protection control systems designed to ensure that our customers' information remain safe, secure and private.
Whilst we have taken all reasonable steps to ensure that the information you provide is kept secure from unauthorized access, the Internet is not a totally secured environment. We cannot guarantee and we make no representation that the information will be secured during the transmission to our web server.


Employee Access

FPX Gateway Sdn Bhd maintains strict procedures authorising employees who are strictly relevant or required to access the transaction performed by you on a need-to-know basis only. FPX Gateway Sdn Bhd�s employees have been trained on the customer's right on privacy and confidentiality. Any security breach by the employee would be subject to such disciplinary action as FPX Gateway Sdn Bhd deem appropriate.


Sharing of Information

Besides sharing of information between members of participating Financial institutions, we do not disclose your information to any third party or external organizations. This is in view of our strict compliance to the Banking and Financial Institutions Act 1989 (BAFIA) and all regulations made thereunder. The only other instances where we disclose (limited disclosure) your information is:
When it is required by law When such disclosure is required under legislation or regulation, court order, subpoena or other request of a state or federal court or regulatory government body.
When it involves public interest When such disclosure is required to protect the interest of the public, for example in the detection of crimes, etc.
Where it is authorised by you


Applicable Laws

FPX Gateway Sdn Bhd complies with all applicable local laws, regulations and rules. Although our web site may be accessed from any location, the site is controlled by our head-office in Kuala Lumpur, Malaysia. Accessing material from jurisdictions where the contents would be illegal is prohibited. If you choose to access our site from such locations, you are advised to do so by your own initiative in which you are responsible for compliance with the local laws.


Changes / Updates to Privacy Policy

Periodically, we may modify our policies as described in this Privacy Policy. Any changes will be posted on the web site, and the date of any changes will be indicated. FPX Gateway Sdn Bhd reserves the right to modify this statement at any time.


Use of cookies

We do not use cookies to gather information. Cookies are pieces of information that most sites place on your computer to help "customise" your visit to the site. For example, a cookie will allow you to trace previously visited pages, such as your screen name or where you left off in a game. Most major Websites use cookies exactly for this purpose.


Web Cache

FPX application does not accommodate any web caching to prevent storing of files/data in the hard disk cache and ensuring confidentiality of customer/business partner information.